There’s something we don’t talk about enough in estate agency.
Something simple, human, and quietly powerful.
Etiquette.
Not the old‑fashioned type — but the gentle understanding that homes are emotional places.
Every viewing involves two stories meeting for the first time.
On one side, someone searching for the home that will make life special for them.
On the other, someone opening their door and their memories to a complete stranger.
When you see viewings through that lens, everything makes more sense.
This is our two‑part guide: one for buyers, one for sellers — thoughtful, calm, and rooted in respect.
⭐ Part One — The Etiquette of Viewing (For Buyers)
When you walk into a home, you’re not stepping into an empty stage set.
You’re stepping into someone’s life.
They may have raised a family here.
They may be leaving with a heavy heart.
They may have tidied for hours before your appointment.
A few simple courtesies help you see the home clearly — and help the owners feel comfortable.
1. Remember it’s someone’s home, not a showroom
Take a moment at the door.
Acknowledge the space you’ve just been invited into.
2. Ask permission before opening doors or testing things
Not because owners are precious — but because respect opens people up.
A simple:
“Would you mind if I check this?”
goes a long way.
3. Save big investigations for second viewings
The first viewing is the emotional one.
You usually know within seconds if it “feels right”.
Details matter — but the right moment matters too.
4. Be present
Look, listen, feel the space.
You’re not just buying bricks; you’re choosing a chapter of your life.
⭐ Part Two — The Etiquette of Showing Your Home (For Sellers)
Many sellers feel nervous about viewings.
You’re inviting strangers into your personal space, and that can feel oddly vulnerable.
But a few small habits make the process calmer and more enjoyable for you — and clearer for the buyer.
1. The agent should lead the first viewing
This gives structure and removes pressure.
Buyers get a guided introduction before they meet you.
2. Offer a warm welcome — nothing more
A gentle smile and:
“Would you like me to show you around or explore on your own first?”
is perfect.
3. You don’t have to sell your home
You really don’t.
Buyers don’t want a pitch; they want authenticity.
Let the home speak.
4. Keep stories light and relevant
You don’t need to share every detail about neighbours or what happened last June.
Just answer what matters.
5. Comfort creates clarity
When buyers feel at ease, they see the true heart of your home.
That leads to better conversations — and stronger decisions.
🌿 Why This Matters
Because buying and selling a home isn’t a transaction.
It’s emotional.
It’s human.
It’s the beginning and ending of chapters.
When buyers and sellers both approach viewings with courtesy and calm, the whole process becomes clearer, kinder, and more meaningful.
It’s a small thing.
But small things change everything.
Graham John Estate Agents
We sell homes that make life special.
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